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Barnardo's

Information, Advice and Support Officer - L&K SENDIASS

Liverpool & Knowsley£26,003 per yearPart-timeClosing 22nd September 2026
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About the role

BARNARDO'S LIVERPOOL & KNOWSLEY SENDIASS:  INFORMATION & ADMINISTRATION SUPPORT OFFICER (part time)

Barnardo's Liverpool & Knowsley SENDIASS are currently looking to appoint an Information & Administration Support Officer (PW1) who is passionate about improving outcomes for children and young people with a special educational need / disability (SEND).  Someone who can enable children, young people and their families to participate fully in decisions about the outcomes that they wish to achieve. 

Location

  • 109 Eaton Road, West Derby, Liverpool, L12 1LU (office-based Helpline service support)
  • The role may, at times, require support in the community (Liverpool & Knowsley)

Working pattern: 

  • 21 hours per week over 3 days (days to be discussed with successful candidate)
  • Hours work around service need

The primary objectives of the PW1 post are to:

Work positively with the child/young person and parent/carer offering support, information and impartial advice by:

  • Promoting web-based support and resources
  • Telephone/email support and guidance

In addition to above:

  • Be able to work both individually and in a team (supporting SENDIASS case workers where needed)
  • Be able to give good quality statutory information, advice & support to families and professionals via telephone and email to help with self advocacy. Experience in this area would be advantageous.
  • You will have an up-to-date knowledge and understanding of SEND legal framework and its statutory procedures, including matters related to education, health and social care.
  • You will be familiar with relevant legislation including The Children and Families Act (2014), The SEND Code of Practice 2015, the Equality Act 2010 and familiar with the IAS national standards.
  • You will be required to have a qualification in Special Educational Needs, for example IPSEA training up to, and including, level 3 or are willing to work towards

Is this you? 

Please see additional information sheet for further details and view our website: Liverpool & Knowsley SENDIASS | Barnardo's

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's   values.

We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

  • The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
  • Service related sick pay from day 1
  • Cycle2work scheme
  • Interest free season ticket loans
  • 20% discount at Barnardo's stores
  • Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
  • Free access to round the clock employee assistance program for advice and support
  • Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

  • Reference number:23711
  • Job Title:Information, Advice and Support Officer - L&K SENDIASS
  • Location:Liverpool & Knowsley
  • Locality:Merseyside
  • Contract type:Permanent
  • Hours:21
  • Salary:£26,003 FTE (£14,758 pro rata)
  • Closing Date:22 September 2026
  • Interview Date:TBC

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